<ul><li id="isPasted" style="font-size: 16px;">Select your products and go to the shopping cart to proceed to checkout.</li><li style="font-size: 16px;">In the payment methods section, enter your gift card code in the corresponding field, and click on apply:</li></ul><img src="https://attachments.gorgias.help/ZPB9rx1Mr0zxWVa3/hc/B9Zby7ZYkr2eNk3R/2025040314-93d4e9d4-8844-49ee-9667-3863f7b7bb58-886c6ad8-2ade-433d-8877-8ee169399c94.png" id="isPasted" class="fr-fic fr-dii"><ul><li id="isPasted" style="font-size: 16px;">The value of the card will be automatically deducted from the total amount of your purchase. If the amount of the card does not cover the total, you can complete the payment using another available payment method (credit card, PayPal, etc.)</li><li style="font-size: 16px;">Complete your purchase as usual and wait for the confirmation of your order.</li></ul>

How to use my gift card

Go to our website and access the "Gift Card" section in the main menu. You can redeem your gift card in any of our physical stores or in our online store. Choose the recipient and personalize your gift:. Gift cards are valid for 12 months from the da

Go to our website and access the <a href="https://emestudios.com/products/gift-card-1">&quot;Gift Card&quot;</a> section in the main menuYou can redeem your gift card in any of our physical stores or in our online store.Choose the recipient and personalize your gift:<ul><li style="font-size: 16px;">Recipient&apos;s email: Enter the email address of the person who will receive the gift card.</li><li style="font-size: 16px;">Personalized message: You can include a special message to accompany the gift card.</li><li style="font-size: 16px;">Schedule the shipping date: You will have the option to schedule the exact date you would like the recipient to receive the gift card via email. This is perfect for surprising someone on a special date, such as a birthday or anniversary.</li></ul>Gift cards are valid for 12 months from the date of purchase. Be sure to use it before it expires.Important: Gift cards cannot be used on purchases with discounts applied. They are only valid for full-price items.

How to purchase the Gift Card online?

You must present your gift card at checkout. Since it is a digital card, show the QR or code at checkout. The amount of the card will be deducted from your total purchase. If the value of the card does not cover the total purchase, you can pay the di

You must present your gift card at checkout. Since it is a digital card, show the QR or code at checkout. The amount of the card will be deducted from your total purchase. If the value of the card does not cover the total purchase, you can pay the difference with another payment method.What happens if I do not use all the balance of my Gift Card?If you do not use the total amount of your Gift Card in a single purchase, the remaining balance will be saved and you can use it in future purchases. The balance remains available until it runs out or expires, and you can check the remaining balance through <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>Remember that gift cards cannot be used on purchases with discounts applied. They are valid only for full-price products.

Can I use my Gift Card in store?

Go to our store (Calle de Fuencarral, 47, 28004 Madrid). You can choose the amount you want among the following options: 50, 100, 150, 200 and 300 euros. Proceed to the payment of the gift card at the cashier, using the payment method of your choice

Go to our store (Calle de Fuencarral, 47, 28004 Madrid).You can choose the amount you want among the following options: 50, 100, 150, 200 and 300 euros.Proceed to the payment of the gift card at the cashier, using the payment method of your choice (credit/debit card, cash, etc.).After payment, you will receive a ticket with the QR and gift card code to redeem both in-store and online.Gift cards have no expiration date, so you can use them at any time within the validity period.Remember that gift cards cannot be used on purchases with discounts applied. They are valid only for full-price products.

How to purchase a Gift Card in store?

Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Gift Card

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

How long will it take to receive my refund?

Returns and Exchanges of a Previous Exchange

Conditions for gift garments

Returns & exchanges

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

Hours and location

What is the time frame for returns and exchanges in store?

Store