Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 17:00 CET.

Eme Studios

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

Get €5 and receive an extra Gift Card with your return

Returns & exchanges

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

How can I request an exchange or return?

I have received a damaged product or the wrong item.

Can I make an exchange or return my order at a store?

Can I cancel my order?

Can I change the delivery address or the email of my order?

What is the estimated delivery time?

Are customs fees included in the shipping charges?

I haven’t received my newsletter discount code, or it isn’t working.

The item I want is out of stock. Will it be restocked?

What payment methods do you accept?

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store

All articles

Categories

Orders

Returns & exchanges

Shipping

FAQ

Product

Invoices and payments

Gift Card

Store