Location. Calle de Fuencarral, 47, 28004 Madrid, Cómo llegar. Hours:. Monday - Friday: 11:00 - 21:00 hsSaturdays: 11:00 - 21:00 hsSundays and holidays: 12:00 - 20:00 hs.

LocationCalle de Fuencarral, 47, 28004 Madrid, <a href="https://maps.app.goo.gl/JbS8EduVKZNMSgyJ9" target="_blank" title="https://maps.app.goo.gl/JbS8EduVKZNMSgyJ9">C&#xF3;mo llegar</a><img src="https://attachments.gorgias.help/ZPB9rx1Mr0zxWVa3/hc/B9Zby7ZYkr2eNk3R/2025040315-04bdaf36-d6e0-4a66-ac1e-0a5622e92c47-6e9b97e6-4cd2-48ed-9960-2367080da4c3.png" id="isPasted" class="fr-fic fr-dii"> Hours:Monday - Friday: 11:00 - 21:00 hs Saturdays: 11:00 - 21:00 hs Sundays and holidays: 12:00 - 20:00 hs

Hours and location

You have 30 days from the date of purchase to make exchanges or returns. Products must be in their original condition, unused and with tags. We do not accept returns of underwear products (socks or boxers).

You have 30 days from the date of purchase to make exchanges or returns. Products must be in their original condition, unused and with tags.&#xA0;We do not accept returns of underwear products (socks or boxers).

What is the time frame for returns and exchanges in store?

You can choose the amount you want among the following options: 50, 100, 150, 200 and 300 euros. Proceed to the payment of the gift card at the cashier, using the payment method of your choice (credit/debit card, cash, etc.). After payment, you will

You can choose the amount you want among the following options: 50, 100, 150, 200 and 300 euros.Proceed to the payment of the gift card at the cashier, using the payment method of your choice (credit/debit card, cash, etc.).After payment, you will receive a ticket with the QR and gift card code to redeem both in-store and online.Gift cards have no expiration date, so you can use them at any time within the validity period.Remember that gift cards cannot be used on purchases with discounts applied. They are valid only for full-price products.

How to purchase a Gift Card in store?

You must present your gift card at checkout. Since it is a digital card, show the QR or code at checkout. The amount of the card will be deducted from your total purchase. If the value of the card does not cover the total purchase, you can pay the di

You must present your gift card at checkout. Since it is a digital card, show the QR or code at checkout. The amount of the card will be deducted from your total purchase. If the value of the card does not cover the total purchase, you can pay the difference with another payment method.What happens if I do not use all the balance of my Gift Card?If you do not use the total amount of your Gift Card in a single purchase, the remaining balance will be saved and you can use it in future purchases. The balance remains available until it runs out or expires, and you can check the remaining balance through <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>Remember that gift cards cannot be used on purchases with discounts applied. They are valid only for full-price products.

Can I use my Gift Card in store?

Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Store

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

Returns & exchanges

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

How can I request an exchange or return?

I have received a damaged product or the wrong item.

Can I make an exchange or return my order at a store?

Can I cancel my order?

Can I change the delivery address or the email of my order?

What is the estimated delivery time?

Are customs fees included in the shipping charges?

I haven’t received my newsletter discount code, or it isn’t working.

The item I want is out of stock. Will it be restocked?

What payment methods do you accept?

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Gift Card