Location. Calle de Fuencarral, 47, 28004 Madrid, Cómo llegar. Hours:. Monday - Friday: 11:00 - 21:00 hsSaturdays: 11:00 - 21:00 hsSundays and holidays: 12:00 - 20:00 hs.

LocationCalle de Fuencarral, 47, 28004 Madrid, <a href="https://maps.app.goo.gl/JbS8EduVKZNMSgyJ9" target="_blank" title="https://maps.app.goo.gl/JbS8EduVKZNMSgyJ9">C&#xF3;mo llegar</a><img src="https://attachments.gorgias.help/ZPB9rx1Mr0zxWVa3/hc/B9Zby7ZYkr2eNk3R/2025040315-04bdaf36-d6e0-4a66-ac1e-0a5622e92c47-6e9b97e6-4cd2-48ed-9960-2367080da4c3.png" id="isPasted" class="fr-fic fr-dii"> Hours:Monday - Friday: 11:00 - 21:00 hs Saturdays: 11:00 - 21:00 hs Sundays and holidays: 12:00 - 20:00 hs

Hours and location

Purchases made at https://emestudios.com/, can be exchanged or returned in our store (Calle Fuencarral 47, 28004, Madrid). To do this you must request it previously to the following link:. https://returns.reveni.io/eme-studios. In case you have reque

Purchases made at <a data-fr-linked="true" href="https://emestudios.com/">https://emestudios.com/</a>, can be exchanged or returned in our store (Calle Fuencarral 47, 28004, Madrid).&#xA0;To do this you must request it previously to the following link:<a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>In case you have requested an online exchange, you will receive the change from our warehouse and not from the store.In store will only accept returns or exchange whose return shipment is &#x201C;store delivery&#x201D; if you have requested another shipping method will not be accepted in store.If you have received a damaged or incorrect garment and want to return it in store, you must write us at <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>* Valid only for online orders from Madrid.

Is it possible to return or exchange an online order in store?

You have 30 days from the date of purchase to make exchanges or returns in our store at Calle de Fuencarral, 47, Madrid. Products must be in their original condition, unused and with tags. We do not accept returns of underwear products (socks or boxe

You have 30 days from the date of purchase to make exchanges or returns in our store at Calle de Fuencarral, 47, Madrid. Products must be in their original condition, unused and with tags.&#xA0;We do not accept returns of underwear products (socks or boxers).

What is the time frame for returns and exchanges in store?

Go to our store (Calle de Fuencarral, 47, 28004 Madrid). You can choose the amount you want among the following options: 50, 100, 150, 200 and 300 euros. Proceed to the payment of the gift card at the cashier, using the payment method of your choice

Go to our store (Calle de Fuencarral, 47, 28004 Madrid).You can choose the amount you want among the following options: 50, 100, 150, 200 and 300 euros.Proceed to the payment of the gift card at the cashier, using the payment method of your choice (credit/debit card, cash, etc.).After payment, you will receive a ticket with the QR and gift card code to redeem both in-store and online.Gift cards have no expiration date, so you can use them at any time within the validity period.Remember that gift cards cannot be used on purchases with discounts applied. They are valid only for full-price products.

How to purchase a Gift Card in store?

You must present your gift card at checkout. Since it is a digital card, show the QR or code at checkout. The amount of the card will be deducted from your total purchase. If the value of the card does not cover the total purchase, you can pay the di

You must present your gift card at checkout. Since it is a digital card, show the QR or code at checkout. The amount of the card will be deducted from your total purchase. If the value of the card does not cover the total purchase, you can pay the difference with another payment method.What happens if I do not use all the balance of my Gift Card?If you do not use the total amount of your Gift Card in a single purchase, the remaining balance will be saved and you can use it in future purchases. The balance remains available until it runs out or expires, and you can check the remaining balance through <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>Remember that gift cards cannot be used on purchases with discounts applied. They are valid only for full-price products.

Can I use my Gift Card in store?

Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Store

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived