Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

LocationCalle de Fuencarral, 47, 28004 Madrid, <a href="https://maps.app.goo.gl/JbS8EduVKZNMSgyJ9" target="_blank" title="https://maps.app.goo.gl/JbS8EduVKZNMSgyJ9">C&#xF3;mo llegar</a><img src="https://attachments.gorgias.help/ZPB9rx1Mr0zxWVa3/hc/B9Zby7ZYkr2eNk3R/2025040315-04bdaf36-d6e0-4a66-ac1e-0a5622e92c47-6e9b97e6-4cd2-48ed-9960-2367080da4c3.png" id="isPasted" class="fr-fic fr-dii"> Hours:Monday - Friday: 11:00 - 21:00 hs Saturdays: 11:00 - 21:00 hs Sundays and holidays: 12:00 - 20:00 hs

Location. Calle de Fuencarral, 47, 28004 Madrid, Cómo llegar. Hours:. Monday - Friday: 11:00 - 21:00 hsSaturdays: 11:00 - 21:00 hsSundays and holidays: 12:00 - 20:00 hs.

Hours and location

Store

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

How long will it take to receive my refund?

Returns and Exchanges of a Previous Exchange

Conditions for gift garments

Returns & exchanges

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

What is the time frame for returns and exchanges in store?

Hours and locationUpdated 13 days ago