Here are the instructions:. Items purchased at Eme Studios must be returned in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents the sale of these. Items must also be returned in their original pa

Here are the instructions:<ul><li style="font-size: 16px;">Pack your products correctly and make sure they are in perfect condition with the original labels</li><li style="font-size: 16px;">Go to the post office of your choice to deposit your package there. Have the return label ready on your cell phone, Correos will print the label for you before sending it.</li><li style="font-size: 16px;">If you have requested an exchange, you will receive an email when it has been sent</li></ul>Items purchased at Eme Studios must be returned in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents the sale of these. Items must also be returned in their original packaging including all tags within 30 days of receipt of shipment in order to receive a refund.Garments such as underwear and socks will not be accepted in returns or exchanges due to hygiene issues.&#xA0;The customer will be able to make a maximum of two return/exchange requests per order.To manage the return/exchange you must access the following link:<a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>After managing the return/exchange through the link, you will receive an email with instructions and a return label. &#xA0;Any return that has not been managed through the above link and has been sent at the customer&apos;s expense, will not be accepted.EXCHANGESThe first exchange in Spain is free of charge.If your order has a discount and you wish to exchange it for another garment (this includes exchanging it for another color) the discount will be lost. If it is only a size change, the discount is respected.The customer must assume the logistic costs of the changes. If the exchange is for a product of a lower or higher amount, the refund or the corresponding payment will be made through our returns and exchanges portal.&#xA0;If you want to manage a return or exchange on the exchange order, you must write to <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>In case you have received a wrong garment or a defective garment you must contact<a data-fr-linked="true" href="mailto:hi@emestudios.com"></a> before requesting an exchange or a refund.

How can I make a return or exchange?

RATES. Spain - 4€/ first exchange is freeCanary Islands, Ceuta and Melilla must be processed on your own through the following link: https://returns.reveni.io/eme-studios. Europe I - 6,90€/ 3,5€. Europe II - 10€/ 5€. UK - 15€/ 7€. Rest of the world -

RATESSpain - 4&#x20AC;/ first exchange is free Canary Islands, Ceuta and Melilla must be processed on your own through the following link: <a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>Europe I - 6,90&#x20AC;/ 3,5&#x20AC;Europe II - 10&#x20AC;/ 5&#x20AC;UK - 15&#x20AC;/ 7&#x20AC;Rest of the world - 30&#x20AC;/ 25&#x20AC;Europe I - Austria, Bulgaria, Croacia, Estonia, Finlandia, Alemania, Grecia, Hungr&#xED;a, Irlanda, Italia, Letonia, Lituania, Luxemburgo, Polonia, Ruman&#xED;a, Eslovaquia, Eslovenia, Suecia&#xA0;Europe II - Jersey, Noruega, Suiza, Reino Unido&#xA0;

Return/exchange logistics fees

Purchases made at https://emestudios.com/ can be exchanged or returned at our shop in Madrid or Valencia. To do so, you must first request it at the following link:. https://returns.reveni.io/eme-studios. If you have requested an exchange online, you

Purchases made at <a data-fr-linked="true" href="https://emestudios.com/">https://emestudios.com/</a> can be exchanged or returned at our shop in Madrid or Valencia.To do so, you must first request it at the following link:<a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>If you have requested an exchange online, you will receive the exchange from our warehouse and not from the shop.The store will only accept returns or exchanges where the return shipment is &#x2018;delivery to store&#x2019;; if you have requested another shipping method, it will not be accepted in store.If you have received a damaged or incorrect item and wish to return it to the store, please write to us at <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>.

Is it possible to return or exchange an online order in store?

Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Returns & exchanges

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

How can I request an exchange or return?

I have received a damaged product or the wrong item.

Can I make an exchange or return my order at a store?

Can I cancel my order?

Can I change the delivery address or the email of my order?

What is the estimated delivery time?

Are customs fees included in the shipping charges?

I haven’t received my newsletter discount code, or it isn’t working.

The item I want is out of stock. Will it be restocked?

What payment methods do you accept?

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store