Here are the instructions:. Items purchased at Eme Studios must be returned in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents the sale of these. Items must also be returned in their original pa

Here are the instructions:<ul><li style="font-size: 16px;">Pack your products correctly and make sure they are in perfect condition with the original labels</li><li style="font-size: 16px;">Go to the post office of your choice to deposit your package there. Have the return label ready on your cell phone, Correos will print the label for you before sending it.</li><li style="font-size: 16px;">If you have requested an exchange, you will receive an email when it has been sent</li></ul>Items purchased at Eme Studios must be returned in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents the sale of these. Items must also be returned in their original packaging including all tags within 30 days of receipt of shipment in order to receive a refund.Garments such as underwear and socks will not be accepted in returns or exchanges due to hygiene issues.&#xA0;The customer will be able to make a maximum of return/exchange requests per order.To manage the return/exchange you must access the following link:<a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>After managing the return/exchange through the link, you will receive an email with instructions and a return label. &#xA0;Any return that has not been managed through the above link and has been sent at the customer&apos;s expense, will not be accepted.EXCHANGESThe first exchange in Spain is free of charge.If your order has a discount and you wish to exchange it for another garment (this includes exchanging it for another color) the discount will be lost. If it is only a size change, the discount is respected.The customer must assume the logistic costs of the changes. If the exchange is for a product of a lower or higher amount, the refund or the corresponding payment will be made through our returns and exchanges portal.&#xA0;If you want to manage a return or exchange on the exchange order, you must write to <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>In case you have received a wrong garment or a defective garment you must contact<a data-fr-linked="true" href="mailto:hi@emestudios.com"></a> before requesting an exchange or a refund.

How can I make a return or exchange?

RATES. Spain - 4€/ first change freeCanary Islands, Ceuta and Melilla must be processed on your own through the following link: https://returns.reveni.io/eme-studios. Europe - 6,90€/ 3,5€. Europe - 10€/ 5€. UK - 15€/ 7€. Rest of the world - 30€/ 25€.

RATESSpain - 4&#x20AC;/ first change free Canary Islands, Ceuta and Melilla must be processed on your own through the following link: <a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>Europe - 6,90&#x20AC;/ 3,5&#x20AC;Europe - 10&#x20AC;/ 5&#x20AC;UK - 15&#x20AC;/ 7&#x20AC;Rest of the world - 30&#x20AC;/ 25&#x20AC;Europe I - Belgium, Czech Republic, Denmark, France, Netherlands, Portugal.Europe II - Austria, Bulgaria, Croatia, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia, Slovenia, Sweden.

Return/exchange logistics fees

Purchases made at https://emestudios.com/, can be exchanged or returned in our store (Calle Fuencarral 47, 28004, Madrid). To do this you must request it previously to the following link:https://returns.reveni.io/eme-studios. In case you have request

Purchases made at <a data-fr-linked="true" href="https://emestudios.com/">https://emestudios.com/</a>, can be exchanged or returned in our store (Calle Fuencarral 47, 28004, Madrid).&#xA0;To do this you must request it previously to the following link:<a data-fr-linked="true" href="https://returns.reveni.io/eme-studios"></a><a data-fr-linked="true" href="https://returns.reveni.io/eme-studios"></a> <a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>In case you have requested an online exchange, you will receive the change from our warehouse and not from the store.In store will only accept returns or exchange whose return shipping is &#x201C;store delivery&#x201D; if you have requested another shipping method will not be accepted in store.If you have received a damaged or incorrect garment and want to return it in store, you must write us at <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>* Valid only on online orders from Madrid

Is it possible to return or exchange an online order in store?

Refund process. What do I do if I have not received my refund?. Contact us through our email hi@emestudios.com

Refund process<ul><li style="font-size: 16px;">Refund request approved: Once your refund request is approved, we normally process the payment within 2 to 3 business days.</li><li style="font-size: 16px;">Payment method:&#xA0;The time it takes to be reflected in your account depends on the payment method used:</li><li style="font-size: 16px;">Store credit: The amount of the returned garments plus 5 euros redeemable on the website</li><li style="font-size: 16px;">Original payment method: credit/debit card (Mastercard, Visa)Payment via Paypal, Klarna, Apple Pay, Google Pay and Shopify Pay.</li><li style="font-size: 16px;">Bank transfers: refund may take depending on the identity of the bank, between 2 or 3 days.</li></ul>What do I do if I have not received my refund?Contact us through our email <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>

How long will it take to receive my refund?

How can I return or exchange a product that I have already received as an exchange?

How can I return or exchange a product that I have already received as an exchange?<ul><li style="font-size: 16px;">If you have previously exchanged a product and wish to make another return or exchange on that item, please contact our customer service <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a> within 30 days of receiving the exchange.</li><li style="font-size: 16px;">Please make sure you have the original order number and the order number or details of the exchange you made.</li></ul>

Returns and Exchanges of a Previous Exchange

Items purchased at Eme Studios must be returned in perfect condition, without signs of use or deterioration, stains, odours or any other condition that would prevent their resale as a new product. The garments offered as gifts during the promotion on

Items purchased at Eme Studios must be returned in perfect condition, without signs of use or deterioration, stains, odours or any other condition that would prevent their resale as a new product. The garments offered as gifts during the promotion on April 29th, only one size exchange will be possible. No returns will be accepted for these items. In the event that the size requested for the exchange is not available, it cannot be replaced by another garment and no refund will be made. If you have any question, please contact us via mail, hi@emestudios.com

Conditions for gift garments

Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.