How can I make a return or exchange?Updated a month ago

Here are the instructions:

• Pack your products correctly and make sure they are in perfect condition with the original labels
• Go to the post office of your choice to deposit your package there. Have the return label ready on your cell phone, Correos will print the label for you before sending it.
• If you have requested an exchange, you will receive an email when it has been sent

Items purchased at Eme Studios must be returned in perfect condition and unused, being free of deterioration, stains, odors or any condition that prevents the sale of these. Items must also be returned in their original packaging including all tags within 30 days of receipt of shipment in order to receive a refund.

Garments such as underwear and socks will not be accepted in returns or exchanges due to hygiene issues. 

The customer will be able to make a maximum of return/exchange requests per order.

To manage the return/exchange you must access the following link:

https://returns.reveni.io/eme-studios

After managing the return/exchange through the link, you will receive an email with instructions and a return label.  

Any return that has not been managed through the above link and has been sent at the customer's expense, will not be accepted.

EXCHANGES

The first exchange in Spain is free of charge.

If your order has a discount and you wish to exchange it for another garment (this includes exchanging it for another color) the discount will be lost. If it is only a size change, the discount is respected.

The customer must assume the logistic costs of the changes. If the exchange is for a product of a lower or higher amount, the refund or the corresponding payment will be made through our returns and exchanges portal. 

If you want to manage a return or exchange on the exchange order, you must write to [email protected]

In case you have received a wrong garment or a defective garment you must contact before requesting an exchange or a refund.