Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Purchases made at <a data-fr-linked="true" href="https://emestudios.com/">https://emestudios.com/</a> can be exchanged or returned at our shop in Madrid or Valencia.To do so, you must first request it at the following link:<a data-fr-linked="true" href="https://returns.reveni.io/eme-studios">https://returns.reveni.io/eme-studios</a>If you have requested an exchange online, you will receive the exchange from our warehouse and not from the shop.The store will only accept returns or exchanges where the return shipment is &#x2018;delivery to store&#x2019;; if you have requested another shipping method, it will not be accepted in store.If you have received a damaged or incorrect item and wish to return it to the store, please write to us at <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>.

Purchases made at https://emestudios.com/ can be exchanged or returned at our shop in Madrid or Valencia. To do so, you must first request it at the following link:. https://returns.reveni.io/eme-studios. If you have requested an exchange online, you

Is it possible to return or exchange an online order in store?

Returns & exchanges

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

How can I request an exchange or return?

I have received a damaged product or the wrong item.

Can I make an exchange or return my order at a store?

Can I cancel my order?

Can I change the delivery address or the email of my order?

What is the estimated delivery time?

Are customs fees included in the shipping charges?

I haven’t received my newsletter discount code, or it isn’t working.

The item I want is out of stock. Will it be restocked?

What payment methods do you accept?

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store

Is it possible to return or exchange an online order in store?Updated 22 days ago