Once your purchase has been confirmed and processed, you can track your order in the following ways:. From your account. If you have an account with us, log in and go to the "Account" section to check the status of your purchase. Check your email. We
Check your spam folder. Sometimes, mail may arrive in the spam or promotions folder. Verify your email address. Make sure you entered your email address correctly when making the purchase. Confirm if the payment was processed correctly. If the paymen
You can cancel your order if:. No more than 1 hour has passed since you placed it. You notify the cancellation by sending an email to [email protected]. You do it within the customer service hours (Monday to Friday from 9am to 7pm CET / Saturday and
If you have not received your order, follow these steps to solve it:. Check the status of your order. Check your email. Contact us through the following email. Write us at [email protected] with your order number.
Take pictures of the product. Contact us at
Take pictures of the defect. Contact us at
Take photos of the product. Contact us at
You can cancel your order if:. Exceptions:. If you are still within the deadline, I recommend you to send the email as soon as possible with the details of your order (order number and your contact information). What to do if 1 hour has passed?
Verify that the code is valid. Try applying it again. Check your spam or promotions folder. Contact us if the code still does not work:
Go to checkout. Verify that the discount has been applied. Finalize the purchase. Once the discount is confirmed, complete the payment and you're done!