Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Once your purchase has been confirmed and processed, you can track your order in the following ways:From your accountIf you have an account with us, log in and go to the &quot;Account&quot; section to check the status of your purchase.Check your emailWe will send you an email with the details of your purchase and a tracking link once your order has been shipped.<img src="https://attachments.gorgias.help/ZPB9rx1Mr0zxWVa3/hc/B9Zby7ZYkr2eNk3R/2025040313-8e754ab0-64b0-4e9b-bd4f-29e83a03dbf7-adc3d8ea-bc3d-4906-bcbb-4352584043ad.png" id="isPasted" class="fr-fic fr-dii">The carrier will contact youYou will receive an email or SMS directly from the courier company with the tracking number and the link to track your order.Contact our supportIf you do not find information or have any doubts, please contact us at <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>.

Once your purchase has been confirmed and processed, you can track your order in the following ways:. From your account. If you have an account with us, log in and go to the "Account" section to check the status of your purchase. Check your email. We

How can I track my order?

Orders

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

How long will it take to receive my refund?

Returns and Exchanges of a Previous Exchange

Conditions for gift garments

Returns & exchanges

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store

How can I track my order?Updated a month ago