Shipping

Methods, Costs and Deadlines

Check here for rates, costs, delivery times and shipping methods available. RATES. América del Norte / North America.

Do I have to pay customs duties?

CUSTOMS TAXES. Additional customs charges may apply on orders from the following countries:. United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Isle of Bouvet, Isl

Carrier notifies that my package is missing

Contact the Carrier. Contact us

Can I change the delivery address?

You can cancel your order if:. Exceptions:. If you are still within the deadline, I recommend you to send the email as soon as possible with the details of your order (order number and your contact information). What to do if 1 hour has passed?

What happens if you have not been able to deliver my order?

If they have been unable to deliver your order, the carrier usually follows one of these procedures:. New Delivery Attempt. Some carriers make one or more additional attempts in the following days. Check the status of your shipment on the carrier's w

My order has been shipped and I want to cancel it

If your order has already been shipped and you want to cancel it, you can choose the following options:. Refuse Delivery. If the package has not yet arrived, you can refuse delivery when the carrier attempts to deliver it. This will return the packag

How do I know that my order has been shipped?

Check Email. Once your order has been shipped we will send you an email with the tracking link. The carrier will send you a notification with the status of the package. Contact us. If you have not received any notification and more time has passed th