Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

You can cancel your order if:<ul><li style="font-size: 16px;">No more than 1 hour has passed since you placed it.</li><li style="font-size: 16px;">You notify the cancellation by sending an email to <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>.</li><li style="font-size: 16px;">You do it within the customer service hours (Monday to Friday from 9am to 7pm CET / Saturday and Sunday from 9am to 1pm CET)</li></ul>Exceptions:<ul><li style="font-size: 16px;">During Black Friday, Christmas or sales, cancellations may not be allowed. *On public holidays we will not be able to cancel.</li></ul>If you are still within the deadline, I recommend you to send the email as soon as possible with the details of your order (order number and your contact information).What to do if 1 hour has passed?<ul><li style="font-size: 16px;">If the order has been shipped, you need to contact the shipping company to see if they can reroute it.</li></ul>

You can cancel your order if:. Exceptions:. If you are still within the deadline, I recommend you to send the email as soon as possible with the details of your order (order number and your contact information). What to do if 1 hour has passed?

Can I change the delivery address?

Shipping

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

How long will it take to receive my refund?

Returns and Exchanges of a Previous Exchange

Conditions for gift garments

Returns & exchanges

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store

Can I change the delivery address?Updated a month ago