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My order has been shipped and I want to cancel itUpdated 3 months ago

If your order has already been shipped and you want to cancel it, you can choose the following options:

Refuse Delivery

If the package has not yet arrived, you can refuse delivery when the carrier attempts to deliver it. This will return the package to the sender.

In case you have selected delivery to a pickup point, the package usually remains for a certain period of time (usually between 7 and 14 days). After that time, the package will be returned to the sender automatically.

Return after Delivery

If you have already received the package, please review the store's return policy.

Our return policy is 30 days from the day you received it.

Contact us

If after all these steps you have not been able to cancel the order, please contact us at [email protected].

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