Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

Refund process<ul><li style="font-size: 16px;">Refund request approved: Once your refund request is approved, we normally process the payment within 2 to 3 business days.</li><li style="font-size: 16px;">Payment method:&#xA0;The time it takes to be reflected in your account depends on the payment method used:</li><li style="font-size: 16px;">Store credit: The amount of the returned garments plus 5 euros redeemable on the website</li><li style="font-size: 16px;">Original payment method: credit/debit card (Mastercard, Visa)Payment via Paypal, Klarna, Apple Pay, Google Pay and Shopify Pay.</li><li style="font-size: 16px;">Bank transfers: refund may take depending on the identity of the bank, between 2 or 3 days.</li></ul>What do I do if I have not received my refund?Contact us through our email <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a>

Refund process. What do I do if I have not received my refund?. Contact us through our email hi@emestudios.com

How long will it take to receive my refund?

Returns & exchanges

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

Returns and Exchanges of a Previous Exchange

Conditions for gift garments

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store

How long will it take to receive my refund?Updated 2 months ago