Customer service hours:

Monday to Friday from 09:00 to 19:00 CET.
Saturdays and Sundays from 9:00 to 13:00 CET.

Eme Studios

How can I return or exchange a product that I have already received as an exchange?<ul><li style="font-size: 16px;">If you have previously exchanged a product and wish to make another return or exchange on that item, please contact our customer service <a data-fr-linked="true" href="mailto:hi@emestudios.com">hi@emestudios.com</a> within 30 days of receiving the exchange.</li><li style="font-size: 16px;">Please make sure you have the original order number and the order number or details of the exchange you made.</li></ul>

How can I return or exchange a product that I have already received as an exchange?

Returns and Exchanges of a Previous Exchange

Returns & exchanges

How can I track my order?

I have not received the confirmation email of my purchase.

How can I cancel my order?

No he recibido mi pedido

I received an incorrect garment

I received a defective garment

I received my order incomplete

How can I change the address of my order?

My discount code is not working or has not arrived

How do I apply a discount?

Orders

How can I make a return or exchange?

Return/exchange logistics fees

Is it possible to return or exchange an online order in store?

How long will it take to receive my refund?

Conditions for gift garments

Methods, Costs and Deadlines

Do I have to pay customs duties?

Carrier notifies that my package is missing

Can I change the delivery address?

What happens if you have not been able to deliver my order?

My order has been shipped and I want to cancel it

How do I know that my order has been shipped?

Shipping

Do you do stock replenishment?

What is my size?

Care and compositions

Product

What means of payment do we accept?

How can I generate an invoice for my order?

Payment with a gift card, coupon or store credit

Invoices and payments

How to use my gift card

How to purchase the Gift Card online?

Can I use my Gift Card in store?

How to purchase a Gift Card in store?

Gift Card

Hours and location

What is the time frame for returns and exchanges in store?

Store

Returns and Exchanges of a Previous ExchangeUpdated 2 months ago